Sarentic Privacy Policy
Effective date: 13 January 2026
Sarentic (“we”, “us”) respects your privacy. This policy explains what personal information we collect and how we handle it.
What we collect
We collect personal information you provide when you contact us, such as your name, email address, and the contents of your message. If you choose to include them, we may also receive details such as destination(s), approximate dates, and travel frequency.
Why we collect it
We use this information to:
respond to enquiries
determine the simplest next step (e.g., Compass Brief, Lighthouse Report, or a call)
provide our services, if you engage us
How we collect it
We collect information when you submit our website contact form or email us.
Who we share it with
We don’t sell personal information. We may share it with service providers we use to run the business (for example, website hosting and email systems) only as needed to operate and respond.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.
Overseas disclosures
Some of our service providers may store or process personal information overseas (for example, where website hosting or email systems are located). Where this occurs, information may be handled in countries including the United States (and other locations used by those providers).
Access and correction
You can request access to or correction of your personal information by contacting us.
Questions or complaints
If you have a privacy question or concern, contact us at inquiries@sarentic.com and we’ll respond within a reasonable time.
If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).