Compass Scope of Work (Standard)

Product: Sarentic Compass Brief

Purpose: Clear, practical traveller‑level guidance to support safer, more confident business travel to a nominated destination.

Service type: Decision‑support advisory (not a guarantee, certification, or operational security service).

1) What Compass is

Compass is written for travellers who want usable, plain-English guidance for a destination—without turning travel into a compliance exercise.

Compass provides:

  • Destination context (traveller‑relevant) — what matters for business travellers on the ground.

  • Practical guidance — how to behave, what to avoid, and how to reduce preventable exposure.

Compass is written to be read quickly and used in the real world.

2) Scope included

Unless otherwise stated in writing, Compass (Standard) includes the following for one destination.

A. Traveller‑relevant destination overview

  • A concise overview of the destination environment as it affects business travellers.

  • Key risk themes and common traveller pitfalls.

B. Practical traveller guidance

Guidance typically includes:

  • Personal safety and situational awareness (common patterns, how travellers get caught out)

  • Movement and transport considerations (high‑level decision guidance, not supplier vetting)

  • Accommodation decision prompts (not assessments; no ratings or endorsements)

  • Common scams and opportunistic crime precautions

  • Disruption awareness (e.g., protests/strikes) and what to do if conditions shift

  • Basic documentation/entry friction awareness (high‑level, not visa services)

3) Inputs required from the client

To produce Compass efficiently, Sarentic typically requires:

Destination (city/country)

  • Traveller profile at a high level (e.g., number of travellers, role type, visibility)

  • Business context (general purpose of travel; sensitive operational details not required)

  • Any known constraints (e.g., required locations/sites, operating hours, tolerance for disruption)

    If client inputs are limited, Sarentic will proceed on reasonable SME assumptions and will label assumptions clearly.

4) Delivery and timing

  • Delivery is provided digitally (PDF).

  • Typical turnaround is 5–7 business days from receipt of required inputs, unless otherwise agreed.

  • Compass is a destination‑based brief designed to be reused for multiple trips to the same destination; it is not a live monitoring service.

5) What Compass does not include

To maintain clarity of scope, Compass (Standard) does not include:

  • Ongoing monitoring, live updates, alerting, or incident response (Compass is not a not a live monitoring or 24/7 alerting service).

  • Sarentic does not provide emergency response, evacuation support, or 24/7 assistance. The client is solely responsible for monitoring and response arrangements (e.g., travel insurer, assistance provider, internal escalation).

  • On‑the‑ground protective security, escorting, close protection, or operational coverage.

  • Medical advice or clinical health assessment.

  • Cybersecurity assessments or technical security auditing.

  • Legal compliance certification, WHS certification, or any “duty of care compliance” sign‑off.

  • Hotel security assessments, ratings, endorsements, or “approved lists.” (If accommodation decision support is required, it is provided separately on a shortlist basis.)

  • Supplier due diligence beyond high‑level decision support (e.g., formal audits of transport providers).

  • Visa / immigration services (beyond practical friction awareness).

6) Assumptions and evidence base

Compass is built using:

  • Open‑source and authoritative public information relevant to travel risk (e.g., government travel advisories), and

  • Structured methodology to convert evidence into practical, traveller‑usable guidance.

Where information is uncertain, contested, or rapidly changing, Sarentic will:

  • state the uncertainty,

  • avoid false precision, and

  • recommend reasonable revalidation actions.

7) Revalidation and change conditions

Compass is a destination‑based brief. Because conditions can change quickly, the client is responsible for trip‑by‑trip revalidation, including:

  • Revalidating plans and traveller guidance ~48 hours prior to each departure (or earlier if conditions change), and

  • Monitoring Smartraveller (and any other internal/government advisories you rely on) from approval through to conclusion of travel.

If there is a material change (e.g., advisory level change, major incident, escalation in civil disruption, or a meaningful change in traveller context), the client should pause and reassess. Where needed, Sarentic can provide updated destination advisory support by agreement.

8) Commercial notes

  • Compass is scoped per destination.

  • Additional destinations and add‑ons are available by agreement.

9) Limitations

Sarentic provides decision‑support advisory. While Compass is designed to improve readiness and reduce preventable exposure, no advisory product can eliminate risk or guarantee outcomes.

By using Compass, the client retains responsibility for:

  • travel approval decisions,

  • traveller briefing/communication and internal authorisation processes, and

  • traveller conduct and organisational supervision.

10) Contact

If you have questions about scope before purchase or delivery, contact Sarentic via the website enquiry form.