Lighthouse Scope of Work (v2026-02-16)

Product: Sarentic Lighthouse Report

Purpose: A clear, practical decision artefact to support approving (or declining) business travel to a nominated destination, with a documented basis.

Service type: Decision‑support advisory (not a guarantee, certification, or operational security service).

1) What Lighthouse is

Lighthouse is designed for organisations that need to make a reasonable, defensible travel decision without turning travel approval into bureaucracy.

Lighthouse provides:

  • Destination context — the risk environment that matters for business travellers.

  • Existing controls — what you already do that reduces exposure.

  • Additional controls — practical, reasonable measures that improve readiness for the travel being undertaken.

  • Decision documentation — supporting artefacts that help record the decision and prompt client revalidation close to departure.

Lighthouse is written in plain English and structured so a decision‑maker can understand the situation quickly and approve travel with confidence.

2) Scope included

Unless otherwise stated in writing, Lighthouse (Standard) includes the following for one destination.

A. Destination overview

  • Executive summary of the destination risk context relevant to business travel.

  • Key risk themes that typically affect SMEs travelling to the destination.

  • Practical implications for traveller behaviour, planning, and organisational readiness.

B. Risk context (travel‑relevant)

A structured view of travel‑relevant risk categories, typically including:

  • Personal safety & situational risk (crime patterns, opportunistic threats, traveller vulnerability)

  • Civil disruption (protest/strike dynamics, movement constraints)

  • Security environment (terrorism and targeted violence where relevant)

  • Regulatory & entry friction (common traveller pitfalls, documentation/entry considerations)

  • Health and disruption context (only at a high level as it impacts travel continuity; not medical advice)

  • Environmental factors (weather/disaster patterns where relevant)

C. Controls: existing and additional

  • Identification of existing controls commonly used by SMEs (and those disclosed by the client).

  • Recommended additional controls that are reasonable for the work being done.

  • Clear separation between:

    • controls implemented internally by the organisation, and

    • controls that may require coordination via a travel manager or TMC.

D. Traveller‑level guidance (Compass content)

  • Practical, traveller‑usable guidance aligned to the destination context.

  • Behavioural guidance and “what to do / what to avoid” in plain language.

E. Decision artefacts (supporting attachments)

Lighthouse (Standard) includes decision‑support attachments suitable for internal use, typically:

  • Decision summary / approval prompt (a one‑page document to support clear sign‑off)

  • Revalidation prompt to encourage a check ~48 hours pre‑departure

(Exact attachment names may vary as templates evolve, but the function remains the same: to support clear, documented decision‑making.)

3) Inputs required from the client

To produce Lighthouse efficiently, Sarentic typically requires:

  • Destination (city/country)

  • Traveller profile at a high level (e.g., number of travellers, role type)

  • Business context (general purpose of travel; sensitive operational details not required)

  • Any known constraints (e.g. operating context, sector sensitivities, required locations/sites)

  • Your current existing controls (if you want the report to reflect your actual baseline)

If client inputs are limited, Sarentic will proceed on reasonable SME assumptions and will label assumptions clearly.

4) Delivery and timing

  • Delivery is provided digitally (PDF).

  • Typical turnaround is 5–7 business days from receipt of required inputs, unless otherwise agreed.

  • Lighthouse is a destination-based decision artefact designed to be reused for multiple trips to the same destination; it is not a live monitoring service.

5) What Lighthouse does not include

To maintain clarity of scope, Lighthouse (Standard) does not include:

  • Ongoing monitoring, live updates, alerting, or incident response (Lighthouse is not a live intelligence or 24/7 service).

  • On‑the‑ground protective security, escorting, close protection, or operational coverage.

  • Sarentic does not provide emergency response, evacuation support, or 24/7 assistance. The client is solely responsible for monitoring and response arrangements (e.g., travel insurer, assistance provider, internal escalation).

  • Medical advice or clinical health assessment.

  • Cybersecurity assessments or technical security auditing.

  • Legal compliance certification, WHS certification, or any “duty of care compliance” sign‑off.

  • Hotel security assessments, ratings, endorsements, or “approved lists.” (If accommodation decision support is required, it is provided as a separate decision‑support screen on a shortlist basis.)

  • Supplier due diligence beyond high‑level decision support (e.g., formal audits of transport providers).

  • Visa / immigration services (beyond practical friction awareness).

6) Assumptions and evidence base

Lighthouse is built using:

  • Open‑source and authoritative public information relevant to travel risk (e.g., government travel advisories), and

  • Structured methodology to convert evidence into practical decision guidance.

Where information is uncertain, contested, or rapidly changing, Sarentic will:

  • state the uncertainty,

  • avoid false precision, and

  • recommend reasonable revalidation actions.

7) Revalidation and change conditions

Lighthouse is an enduring, destination‑based decision artefact. It supports your organisation’s travel risk posture and provides a clear baseline for approving travel to the destination.

Because conditions can change quickly, the client is responsible for trip‑by‑trip revalidation, including:

  • Revalidating the decision ~48 hours prior to each departure to the destination (or earlier if conditions change), and

  • Monitoring Smartraveller (and any other internal/government advisories you rely on) from approval through to conclusion of travel.

If there is a material change (e.g., advisory level change, major incident, escalation in civil disruption, or a meaningful change in traveller context), the client should pause and reassess. Where needed, Sarentic can provide an updated destination view or additional advisory support by agreement.

8) Commercial notes

  • Lighthouse is scoped per destination.

  • Additional destinations and add‑ons are available by agreement.

9) Limitations

Sarentic provides decision‑support advisory. While the report is designed to improve readiness and reduce preventable exposure, no advisory product can eliminate risk or guarantee outcomes.

By using Lighthouse, the client retains responsibility for:

  • the travel approval decision,

  • implementation of controls, and

  • traveller conduct and organisational supervision.

10) Contact

If you have questions about scope before purchase or delivery, contact Sarentic via the website enquiry form.